Refund policy

At Rover Co., every item is made on-demand through our third-party production partner, Printful. Because your piece is created specifically for you, we cannot accept returns or exchanges for buyer’s remorse, wrong size, or preference changes.

We can help you with any Printful-verified issue.

Eligible Returns - We will replace your item at no cost if:

• Your order arrives damaged, misprinted, or defective
• You receive the wrong item
• Your package is lost in transit

Report issues within 30 days of receiving the order (or 30 days after the estimated delivery date for lost packages).
Include your order number + photos of the issue.

Incorrect Address: If the address entered at checkout is wrong or incomplete, the shipment may be returned. Reshipping costs are the customer’s responsibility.

Non-returnable items

• Items with hygiene restrictions (e.g., masks or sealed goods)
• Any item returned to Printful without contacting us first

Questions or issues: youmatter@roverco.co